Shine On has a fantastic customer service team consisting of 5 knowledgeable ladies (led by Annabel) dedicated to helping you. Before contacting us please check the FAQ section first as the answer may be there. Quite often the questions you ask need to be researched by us first, such as checking dispatch, tracking orders, checking refunds, checking the returns department or checking fabric. That’s why we ask that you contact us by email to allow us to address each one in order. A ticket will be created and your query will be answered within 1 – 3 business days.